Return and Refund Policy for
hayatiluxe.com
HAYATI LUXE Furniture, we want you to love your new furniture. If for any
reason you're not completely satisfied with your purchase, our return policy is
designed to help you with the process.
14-Day Return Policy
You have 14 days from the date you receive your furniture to request a return.
Eligibility for Returns:
Your item must be in the same condition as received: unused, and in its
original packaging. It must include all accessories and documentation, along
with the receipt or proof of purchase.
How to Initiate a Return: To start a
return, please contact us at sales@hayatiluxe.com
Returns should be sent to the following address:
Once your return request is accepted, we’ll
provide you with a return shipping label and detailed instructions on how and
when we will collect your furniture. Please note that items sent back without
prior authorization will not be accepted.
For any questions regarding returns, feel
free to reach out to us at sales@hayatiluxe.com
Damages and Issues
Please inspect your furniture upon
delivery. If your item is defective, damaged, or if you received the wrong
item, notify the delivery team and contact us immediately so we can evaluate
the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of furniture cannot be
returned, including:
Custom-made or personalised items (such as
specially ordered sizes or finishes)
Clearance or sale items
Items that have been assembled or modified
If you have questions or concerns about a
specific item, please get in touch.
Exchanges
If you would like to exchange your
furniture for a different model or colour, we recommend returning the item you
have. Once the return is accepted, you can place a new order for your desired
item.
European Union 14-Day Cooling-Off Period If your furniture is being shipped into the
European Union, you have the right to cancel or return your order within 14
days for any reason, without justification. Your item must still meet the
return eligibility criteria mentioned above.
Refunds
We will notify you once we’ve received and
inspected your return, letting you know if the refund was approved. If
approved, you’ll be automatically refunded to your original payment method
within 10 business days. Please remember that it may take some time for your
bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and
you haven’t received your refund, please contact us at sales@hayatiluxe.com
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