HAYATI LUXE FURNITURE: Delivery and Warranty Policy

Warranty Period: At HAYATI LUXE FURNITURE
(HLF), we stand by the quality of our products. All furniture items are
warranted against material or workmanship defects for one year from the date of
purchase. If a major fault or failure occurs, customers are entitled to a
replacement or refund, along with compensation for any other foreseeable loss
or damage. For minor defects, we will repair or replace the item using new or
refurbished parts at our discretion. To streamline the process, customers are
required to provide proof of the defect, such as photos, to assist with claims
processing.

Warranty Terms and Conditions: The
warranty covers manufacturing defects only and excludes the following:

Warranty claims are valid for the original purchase only,
and proof of purchase must be provided. All claims are on a return-to-base
basis. This warranty is exclusive and does not imply any additional warranty
for merchantability or specific purpose.

Disclaimer for Products Sold: Apart
from the stated warranty, HLF makes no other representations or warranties,
either express or implied. We are not liable for any direct, indirect, or
punitive damages arising from the use of our products.

Delivery Policy: We aim to provide timely and
reliable delivery services to our customers.

Delivery Within UK: Deliveries within the UK and
its environs are handled by HLF and completed within 48 to 72 hours from
purchase. In special circumstances, delivery within the UK may be
subcontracted. Customers are advised to allow a minimum of two hours for
collection, subject to the delivery schedule.

Delivery Outside UK: Deliveries beyond the UK are
handled by third-party vendors such as DHL or Parcel Monkey Ltd. Customers bear
all delivery costs, and HLF is not liable for loss, damage, or defects caused
during third-party transportation.

Delivery Fee: Free delivery within the UK
is at the sole discretion of HLF and requires a minimum purchase value of
£1000. Deliveries for goods below this value are subject to prevailing rates
unless agreed otherwise in writing. HLF is not responsible for delays caused by
circumstances beyond our control.

Delivery Checklist: Customers must ensure that
the delivery checklist is filled and signed upon receiving the items. If the
technician is unavailable, a scanned, signed copy should be emailed to HLF.
Customers should notify us of any changes to delivery instructions at least two
days in advance to avoid delays. Should the delivery details contain errors
leading to failed delivery, the client is entirely responsible for the costs of
re-delivery.

Signing for Delivery: Items must be signed for by
the customer or their designated representative.

Claims and Damaged Items: If an item arrives damaged or
incorrect, customers should contact HLF within 24 hours of delivery. Retain the
item and report the issue via the Delivery Note or customer care. HLF will
inspect and, if necessary, repair or replace the item. Claims related to
neglect, misuse, or accidental damage will not be covered.

Additional Charges: Additional charges may apply
for changes to the delivery address, rescheduling, or other customer-initiated
changes.

Special Orders: Special orders are
non-refundable once production begins. Customers are required to confirm
specifications before production.

Reservations: Reservations require a
minimum deposit of 30% of the product value. Cancellations are accepted before
delivery unless goods are for a special order or bespoke order.

Cancelled Orders/Deliveries: Order
cancellations must be communicated at least 48 to 72 hours before the scheduled
delivery. Cancellations beyond this timeframe are not accepted, and delivery
charges are non-refundable if the items are already in transit. A 10% deduction
will apply to the deposit or payment made.

Wrong or Changed Decisions: HLF does
not offer refunds for instances where customers change their minds or make
incorrect decisions. Customers are encouraged to consult our interior designers
and visit showrooms to ensure the right choice. Variations in product
appearance due to screen resolution or lighting should also be considered.

Exchanges and Refunds: Refunds or exchanges are only
issued for goods that are faulty, incorrectly described, or non-functional as
intended. Refunds are processed via cheque and may take 3 to 10 working days to
reflect in your account.

For returns, exchanges, or refunds, contact us at sales@hayatiluxe.com or WhatsApp via +447810310071.
Customers will receive confirmation once the process is completed.